The answers to the FAQs below may vary from property to property. For additional information or specific questions, please contact the property manager of the property you are interested in.
How Can I Receive Real-time Community Notices and Information?
Receiving real-time community notices and information is super simple! All you need to do is update your contact information in your Tenant Portal account. You can login here.
What If I Can’t Pay My Bill?
At Horizon we know that communication is the key to success, and this extends to communicating with all of our residents.
If you are falling behind on payments, please contact your leasing office for resources for potential rental assistance.
What Does a Modern Manufactured Home Look Like?
Click on the links below to see for yourself!
What Do I Do If I Want To Move In/Buy A Home?
We always welcome new residents! If you would like to move into our community, you must first complete and submit our Resident Application (you can apply online through our website by clicking “Apply Now” on the main page). We will respond to your application within 7 business days. If/Once approved, you will be invited to move in once the prior resident’s account is brought current and the home you are moving into is brought into compliance with community standards.
Do You Offer Moving Assistance?
Yes! Moving a home can be very expensive. We understand this and do not want that cost to impede your ability to move into our community. If you are interested in bringing a home into our community, please contact the community manager and they will advise you of several moving assistance programs we offer.
When Is My Rent Due?
Your rent is due on the 1st of each month.
Can I Pay My Bills Online?
Click here to log in to your transaction history or create a new account. Your balance is at the bottom of your history. Click “Pay Now” to make a payment on your outstanding balance. If you haven’t created a new account before, you will need your account number and your date of birth must be on file with us. Please contact online customer support if you need assistance by emailing firstname.lastname@example.org.
What Fees Are Associated With Paying Online?
$2.95 for electronic payment services. If you choose to pay by credit/debit card there will be an additional 3% credit card company fee.
How Do I Figure Out How Much I Owe?
Click on the “Resident Web Access” button in the top right of the community webpage login to your transaction history. Your balance is at the bottom of your history. Click “Pay Now” to make a payment on your outstanding balance.
How Is The Community Managed?
All of our communities have an onsite manager, many of whom live in the community and are also residents. Depending on the community, we may or may not maintain an onsite office. Regardless, your manager can be reached by cell phone (see number on Community’s page); if you receive a voicemail, please leave a message and your call will be returned as soon as possible. All of our communities are also staffed by a Regional Manager, who is available to assist in the event of an emergency and in those certain cases where your onsite manager may not be in a position to help.
What Do I Do If I Want To Sell My Home?
If you want to sell your home, the first thing you need to do is to give Park Management 30 days’ notice. After giving proper notice, if you are selling your home to people who want to live in the park, they will need to be approved by Park Management. They can apply through our website by clicking “Apply Now” on the main park page. Once they have completed the application, they will get an answer within 7 business days. If they are approved, they can move in once the current resident’s account is brought current and the home meets community standards.
Are Manufactured Homes Built To The Same Codes As Site-Built Homes?
Manufactured Homes are built to a set of standards as tough as those facing the site-built home builder. The Federal Manufactured Homes Construction and Safety Standards and The Department of Housing and Urban Development enforces these standards through the Nation Conference of States on Building Codes and Standards. The code covers design, construction, durability, strength, fire resistance, energy efficiency and more!
Will Buying A Manufactured Home Offer Tax Benefits?
Manufactured homes are not only affordable, they also represent a good investment. Financing your manufactured home will allow you to take a tax deduction for your interest cost. You may wish to consult an accountant to determine your approximate savings.
What Other Costs Can I Expect To Pay?
While your home loan payment may be your biggest expense, you’ll have other regular payments. They may include utilities, property taxes, lot rent, insurance, routine maintenance and other service fees such as water and sewer. Today’s manufactured homes are built to meet new national energy standards set by the Department of Housing and Urban Development. These standards ensure that your home is well insulated and helps reduce your monthly energy costs.
What Can I Afford?
First determine your budget and reach out to one of the lenders to help “pre-qualify” you for your new home!
Do I Need A Down Payment?
While you will need a down payment (generally between 5%-10%. Consult with a lender), a manufactured home loan takes less time to process and does not have the “up front” costs associated with a mortgage.